Identity Theft

North Sydney Credit Union goes to great lengths to protect your confidential financial information and ensure your personal information is secure.

Identity theft occurs when you respond to a fraudulent telephone call, letter or email that asks for your personal banking information. Armed with this information, a person may be able to access your accounts or establish credit, charge items or borrow money using your name. You can help protect yourself from identity theft by following some easy to remember precautions.

Safety Precautions for On-line Banking

The easiest way to tell if an email is fradulent is by remembering that your credit union will never email you a request for your personal passwords, personal information numbers or login information.

Legitimate credit unions do not include links to their websites in email communication with members.

When banking on-line, check the address of any pages that ask for personal account information. Does the address begin with "https" or "http"? Any pages of a legitimate Internet banking website that ask members to enter acccont information will have "https" in the address and this indicates that the page is secure.

Look for, and click on, the padlock found in the lower right corner of your screen. If the page is truly legitimate, by clicking on the padlock you can view a page which lists the security certificate details for the site. A fraudulent site will not provide such details.

Never disclose your passwords and/or PIN to anyone via e-mail or any other way. You must be the only person that knows this password / PIN. Legitimate credit unions take measures to ensure that you are the only one that knows your password. It is not even known by your credit union.

Make it difficult for others to guess your password, by using a combination of letters and numbers in your password.

Always ensure tht your are transacting on the credit union server by typing in the credit union web address yourself.

If you are unsure of the authenticity of an email, delete it and call your branch to find out if an email was indeed distributed.

Telephone or Mail Inquiries

Your credit union will never call you to ask for or verify personal information, credit card number, PIN number or account number. Never give out or verify any of your personal information over the phone.

The best response to this type of inquiry is to ask to set up an appointment at your credit union. Ask for the name and phone of the caller. It is almost certain that the individual will not give this information if they are attempting a fraud and if they do, the information would prove to be false. If you are contacted by anyone puporting to be a credit union employee looking to obtain or confirm personal information, notify your credit union immediately.



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