About Online Banking

 

MemberDirect Online Access allows members instant access to their accounts anytime, anywhere.

  • Available on both personal and business accounts
  • Convenient, internet access at home or office
  • 24-hour access, 7 days a week
  • Quick, Easy - arrange by phone
  • Obtain information and complete transactions even when branch is closed
  • Secure with PAC and high level of encryption
  • Technical support line 1-888-CREDIT-U


Transactions:

  • Balance inquiries
  • Bill payments - immediate and future dated
  • Inter-member account transfers
  • Interac e-transfers
  • Transfer funds to another financial institution through Hyper-Wallet
  • Order Cheques
  • Change Address
  • View and print statement of account (up to 1 year or 200 transactions)
  • View rates and much more

 

Safety Precautions for Online Banking

 

 

Login To Online Banking

Search   
Find Branch/ATM

____________________________________________________________________________

Increased Authentication

Increased Authentication provides an additional layer of security to the login process. This feature requires you to select three security questions.

How it works

When you log into online banking from a computer that is not registered as trusted, you will have to enter your account credentials. You will then need to answer one of your three security questions.

Registering your computer for faster logins

You can speed up the login process by opting to register your computer.  When you log in from a registered computer, you don't have to answer a security question.

Registering your home or personal computer is highly recommended for faster logins. You should not register shared or public computers.

Cookies are used to identify registered computers. If you clear your cookies, you will have to re-register your computer.

 

____________________________________________________________________________

Same Day MemberDirect Bill Payment Reversals

Did you know that credit union members can reverse a bill payment processed through MemberDirect?

 

On occasion, a member may wish to reverse a bill payment which has been processed on MemberDirect.  This reversal may be needed if the wrong bill was paid, the wrong amount was paid or if the bill payment is fraudulent/unauthorized.

 

In order for a member to reverse a bill payment they would need to have access to both MemberDirect and TeleService.  If the member doesn't have access to TeleService, they will need to contact the credit union to have this set up.

 

How to reverse a bill payment:

 

1. Verify transaction came out through MemberDirect (note: the last four digits of the bill account number and amount for reversal reference)

2. Sign into TeleService by dialing 1-800-963-4848.  Enter your credit union # 106, 8 digit account number and personal access code. Select option 2 for account transactions

3. Select Option 3 for bill payments, select option 3 again for bill payment reversal

4. Follow steps to enter last four digits of bill reversing as well as dollar amount

5. Verify in MemberDirect that funds have been credited back to the account

6. In the case of fraudulent activity the member should delete the vendor in MemberDirect, as well they should also immedicately change their PAC, so the fraudulent vendor cannot be re-added at a later date.

 

The member would require access to both MemberDirect and TeleService to be able to perform the bill payment reversal.

 

The reversal must be done the same day and prior to 9:00pm.

 

Using this same day reversal capability will enhance efforts to stop fraudulent bill payment transactions.

 

 

Find Branch/ATM

Enter address, postal code or branch name