Member Direct Alerts



Online Banking Alerts

As digital banking usages continue to rise, staying in the know on all activities within your Online Banking account is crucial. By setting up Online Banking Alerts, you can receive automatic alerts by text or email when certain activities are recorded on your account. This will ensure you are the first to know of any suspicious activity or transactions that occur.

 The following alerts are available to you as a member:

  • Personal Access Code Changed
  • New Payee Added
  • Online Banking Account Locked out – Incorrect PAC
  • Online Banking Account Locked out – Incorrect Answer to Security Question
  • Online Login
  • Interac® Online Payment Authorized
  • Interac® e-Transfer Recipient Added
  • New Message

 

To learn how to set up your Online Banking Alerts, watch this video:

 

Online Banking Alert: Received an online banking alert and wondering what to do?

During business hours please contact your branch directly.

Outside of business hours please call 1-888-CREDIT-U (273-3488)

Report Lost or Stolen Cards

Debit Cards:

during business hours please contact your branch directly.

outside of business hours please call 1-888-277-1043

Collabria Financial credit card:

Canada and US 1-855-341-4643

International 1-647-252-9564 (collect)

 

 

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